Cutting through the TripAdvisor noise

There are plenty of peer review sites dotted around the internet now, but TripAdvisor remains the most popular and the best known. For many travellers, it’s the first stop when they’re planning a trip or even looking for ideas for their next journey. For others among us, the site is just to confusing and there is far too much information so it’s hard to know where to start. Here are some tips to help you cut through the chatter and figure out which hotel would suit you best.

Bear in mind culture differences
On TripAdvisor Tenerife hotels get plenty of reviews, some good and some bad. Hotels with bad reviews aren’t necessarily bad hotels, though, because we all have different tastes and hotel services and amenities can be subjective. What one person likes another will dislike, and this is a good thing otherwise the world would be a very boring place. So when you read bad reviews, bear in mind that this is the opinion of just one person and maybe they were having a bad day or other events impacted how they felt about the hotel. It’s important not to take reviews, positive or negative, out of context.

Narrow review numbers
Some hotels get pages and pages of reviews, and you could be there all day just reading those for one hotel. Instead of ploughing through them all and trying to remember what you’ve read, narrow down the choices by taking advantage of the filters offered by TripAdvisor. It can be helpful to look at the bad reviews first. Not only because there are normally fewer poor reviews but because the poor ones can often flag up problems that you don’t want to deal with on your own holiday.

Understanding poor reviews
With TripAdvisor Tenerife hotels get both poor and raving reviews. By looking first at the poor ones, you can look for recurring themes in the complaints and pick up an overall picture over a period of time. If lots of people complain of the poor customer service, there is probably a reason for it whereas if just one person complains that service is poor you may be justified in wondering if that particular reviewer is just hard to please. Another way of understanding the attitude of a hotel staff is by reading what they reply to poor reviews. If they really care their replies will show this, and you’ll know they will probably take steps to put things right.

TripAdvisor is a mine of useful information, but you need to know how to get the best from it without wasting hours then come away feeling no wiser. Adopting this strategy on the site will help you sort the wheat from the chaff.

First published in Tenerife Holidays
For more info on Tenerife read the Red Queen Musings everyone’s favourite Tenerife Blog
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2 Responses to Cutting through the TripAdvisor noise

  1. ceejayblue says:

    I’m a TA fan, that’s where Meryl and I first met and we both know that you can’t always rely on good or bad reviews. Sometimes people have an axe to grind and post a bad review to make trouble for what is otherwise a good place to visit. Others will post good reviews and they may work or be related to the owners of that business or they may hope for a better deal next time. Its always a risk reading any reviews on any website so you do have to sort out the wheat from the chaff. On TA I tend to look at the dates of the reviews and discount good and bad that are over 1 year old. I’d like to think that the newer reviews are the right ones and even then I take some of them with a pinch of salt. After awhile you can always pick out the ones that might not be telling the whole truth or are misrepresenting exactly what happened.

    It always pays to read the reviews but remember, its only one person’s point of view at that moment in time, someone on the same holiday may have a totally different experience and not everyone posts reviews.

    • I agree Chris, Also some people will give a bad review because the weather wasn´t what they expected, or they chose the wrong resort neither of which could be attributed to the hotel or restaurant 😦

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