Mobile phone issues top list of Adeje consumer complaints

The Adeje OMIC – the official consumers office, based in the modern building beside the town’s main post office and health centre – remains open throughout the summer, “from 9am to 1pm, Monday to Friday, as we are aware that this is an important free service for consumers and is working to resolve conflicts with arise between consumers and businesses, with the primary goal being to find a workable solution”, says councillor in charge, Amada Trujillo Bencomo.

In the 26 years since the offices opened they have dealt with over 20,000 incidents.  They also work to inform the public as to how to avoid potential pitfalls when shopping, such as reading all the small print before purchasing, confirming an item is in perfect working order, apt for purpose, without defects, checking conditions of purchase,  comparing prices if possible and asking for all the relevant information needed before buying.

During 2016 the consumers’ office in Adeje registered about 1,000 reports.  204 (27.7%) of them were in relation to mobile phones, there were 62 complaints about banks, followed by issues regarding electro-domestic appliances, airlines, car repairs, health, restaurants and hotels and home repairs.  There were also a number of complaints about clothes and shoe purchases, new car acquisitions, food and furniture issues.

During last year the Adeje office also worked to successfully return €227,821 to consumers following a variety of follow-up investigations. In addition, the office works directly with other private and public bodies for the welfare and protection of consumers.

 

For more info on Tenerife read the Red Queen Musings everyone’s favourite Tenerife Blog
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Weather 16th August 2017 – Los Cristianos/Las Americas

The morning started quite grey but has quickly cleared and now the sky is blue and almost, if not quite cloudless. The sun is shining and it is even before 8.30am still 22°C – better get that walkies done before it gets any hotter.

Yesterdays weather forecast indicated that the north of the island would see some cloudy intervals while for the rest of us it would be clear with little or no change in temperatures. Don’t know what it was like in the north but in our area they certainly got it right we had a lovely clear and sunny day with temperatures similar to the previous day.

For more info on Tenerife read the Red Queen Musings everyone’s favourite Tenerife Blog
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Call for a demonstration in Los Cristianos against the “exploitation” in hospitality

The General Union of Workers (UGT) and Workers’ Commissions (CCOO) have organised a demonstration on 18 August in Los Cristianos, in the south of Tenerife, to call for an end to what they consider the “exploitation and slavery” suffered by workers in the hotel industry.

The UGT said in a statement, that unions will request immediate recognition of professional categories, occupational diseases and compensation for overtime, among other demands.

In addition, trade unions have denounced many hotels who “skip” the hotel agreement and pay cleaning staff less than their due for the hours they work, which they call “an exploitative situation”. It would seem that maids have less rights than the rest of employees and their working day exceeds those stipulated in their contract. For this reason, the unions have assured that they will continue their actions in different areas of the tourist areas of the Canary Islands.

For more info on Tenerife read the Red Queen Musings everyone’s favourite Tenerife Blog
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